Improving Customer Service at Ethio-Telecom: A Call for Change in Jimma
Customer service is a critical element in the success of any business, and Ethio-Telecom is no exception. While the company has garnered praise for its efficient call center and capable Wi-Fi technicians, there is a glaring disparity when it comes to face-to-face interactions at their service areas, particularly in Jimma. The experience can often leave…